Mail-In Data Recovery Case Study

Samsung Note 9: Water Damage & Botched Prior Repair Recovery

Data Recovery from a water-damaged Samsung Note 9 that was held at another repair shop for 3 months after a failed microsoldering attempt.

Device

Samsung Note 9

Issue

Water Damage, 600mA Short

Service

U9001 Sub-PMIC Replacement

Result

100% User Data Safely Extracted

B2B Outsourcing Alert

Are you a repair shop dealing with devices beyond Level 2 repair? We offer wholesale B2B microsoldering and data recovery outsourcing across Canada and the USA. Contact us for rates.

The Problem

This completely dead Samsung Note 9 was mailed to our lab from another repair shop along with a desperate letter. The device was initially water-damaged, and the previous shop had held it for 3 months trying to fix it. Unsuccessful and with a panicked customer wanting their data, they finally outsourced the board-level repair to us.

Our Diagnostic Process

Connecting the bare motherboard to our DC power supply revealed a rapid 600mA current draw upon prompting to boot, followed by a hard shutoff. Using our thermal camera, we immediately spotted a heat signature near the rear camera circuit.

Upon removing the board shields, the extent of the prior technician’s botched attempt was clear. A shield had been soldered back on crookedly, a capacitor was physically shorting out to the ground plane, and a BGA chip was completely mangled from improper heat application.

The Repair & Recovery

  • Clearing the Botched Repair: We first removed the crooked shield and corrected the shorted capacitor that was touching the ground plane.
  • Component Isolation: Even after fixing the previous technician’s mistakes, a deep short remained on the U9001 Sub-PMIC (which handles camera and proximity voltages).
  • IC Harvesting & Reballing: We safely removed the internally shorted sub-PMIC. Finding no direct replacements available, we sourced a healthy chip from a donor Note 9 motherboard, fully reballed it using a high-precision stencil, and prepared the customer’s board.
  • Installation: We installed the reballed U9001 IC, completely clearing the 600mA short circuit

Result: With the short cleared and the Sub-PMIC replaced, the phone successfully booted, bypassing the water damage and the prior repair damage. We safely extracted all of the customer’s data.

Watch The Full Data Recovery

Watch as we trace the 600mA short circuit, fix the previous shop’s mistakes, harvest a sub-PMIC from a donor board, and reball it to save the data.

5 Star Rating

What The Customer Had To Say

Customer Testimonial Review

Nationwide Mail-In Data Recovery

Did another shop tell you your device is unfixable? We accept mail-in devices from across Canada and the USA. Whether you are a panicked customer or a repair shop looking to outsource, we operate on a “No Data, No Fee” policy.